



Support includes but is not limited to:
General Questions
Sends Simple Guides and Links to Resolve FAQ
Navigation / Direction in the System.
Basically everything and anything solved in under 5 minutes on a call
Resize a single image
Reconnect integrations
Adjust Footers/Headers
Verifying Workflow is Live/set up correctly
And anything else that doesn’t take a deeper understanding of the clients system to resolve
Examples
“How do I resize an image?”
“How do I edit the available hours on my Calendar?”
“How do I import/export a CSV file?”
** Support usage hours will be documented for all accounts.

Development work. Dev work includes but is not limited to:
Optimizing a page for Mobile View on a website
Building a full workflow
Making edits to Funnels, Campaigns, Triggers, Workflows, etc.
Integrating any other software
Multiple/Repetitive simple tasks that turn into a much larger task.
Troubleshooting something the client has built that goes beyond the 5 minute mark = Dev work. If it takes the support agent more than 5 minutes to understand it has to be counted towards dev work hours
Examples:
“ I need the system to send two emails, 5 SMS reminders to book a call, and a form that isn’t created yet. Can you help me?”
“I created a 5 page funnel, and when I view each page on my phone, none of the images line up with the text. Can you fix it?”
“I need help uploading an image and placing it on my page.” (Support shows them how) “Wow that was quick! Can you make these 20+ design changes on my page since you are so quick and good at it? It will take me 10 times as long.”
**Development work hours will be documented for all accounts
*Support comes with 5 dev hours for the first 10 accounts only
**Only half of the unused base dev hours can rollover into the next month